The Cancer Centre of Southeastern Ontario, is one of the first cancer centres in the province to roll out Cancer Care Ontario’s (CCO) new patient feedback survey, Your Voice Matters. Each time a patient comes for cancer treatment at KGH their interactions with staff and the health-care team have a big impact on their overall experience—from contacting the centre with questions, to dealing with reception or interactions with their health-care team. Your Voice Matters is a series of questions collected through kiosks in the Cancer Centre that offers an opportunity for patients to share their thoughts and experiences in real time.
“This survey allows patients to give us satisfaction feedback right after their appointment so that we can build on their positive experiences and improve where needed,” said Rana Fowler, Program Manager, Cancer Program. “It is important to capture how they are feeling at the moment of their visit so we know what the issues are right away and are able to address them.”
wArmed with this real-time patient-reported information the Cancer Centre staff can look at ways to improve quality of care and outcomes,as well as enhance the patient experience. The survey only takes five minutes to complete and can lead to changes that impact cancer patients and their families across Ontario.
“Five years ago I was diagnosed with breast cancer. During my treatment I experienced many events and emotions, mostly very positive, but there were some experiences that could have been better,” said Barbara Girard South East Regional Patient and Family Advisory Council member. “As an Advisory Council member I have a voice in the decisions made in the Cancer Centre. Now every patient and family member who walks through the doors has a voice.”
The Cancer Centre of Southeastern Ontario, is one of the first cancer centres in the province to roll out Cancer Care Ontario’s (CCO) new patient feedback survey, Your Voice Matters.
“There are always things that can be improved and cancer patients in our region now have the chance to express their feelings and opinions during their treatment,” said Barbara. “Say it! Write it down! Tell people what you think! Every voice is valued. It is through input from patients and families that we all work together to provide Outstanding Care, Always.”
Cancer Care Ontario works with cancer centres across Ontario to drive quality, accountability, innovation and value.
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