The new strategic plan for the South East Regional Cancer Program (SERCP) has just been finalized and it is a four-year road map that details how the regional program will deliver on its promise of equitable access to seamless, patient- and family-centred care. The strategy guides the work of the regional cancer service providers so that the program continues to deliver high-quality, integrated cancer services across Southeastern Ontario.
This new plan is the product of an extensive engagement process that incorporated thoughtful feedback from patients and families, as well as regional health-care partners. The input and involvement of patients and families was at the centre of this strategy development process, providing valuable insight into the patient experience.
“Patient advisors like myself were a part of this strategy development process from the first day and we have been at the centre of every decision,” said Jack Butt a former cancer patient from Brockville and a strategy development steering committee member. “The patient voice can be heard clearly in every aspect of this plan and in the improvements that will be achieved in cancer care over the next few years.”
For cancer patients in our region, either as a survivor, someone with a new diagnosis or those in treatment, the personal experiences in the regional cancer system give patients a unique perspective on how to improve the care journey. The experiences and insight shared by patient advisors strengthen the services available to everyone in the South East.
“As a family care giver it was important to me to make sure my experiences were heard at these discussion tables in order to make things better for other patients,” said Kerry Stewart, Patient and Family Advisory Council Member. “I am very proud to be a patient experience advisor with the regional cancer program and I know that my input has made an impact.”
To find out more about the 2016-2019 strategy please visit our web portal where updates, stories and information will be posted to keep everyone informed of changes or improvements have been made. We will continue to work closely with our patients and their families to ensure that their voice is at the centre of every change.
“We all have a responsibility to do what we can to help this plan succeed by being active participants in our own health care and representing the patient voice at strategic tables,” said Jack Butt.