While you are at the hospital

There are some things you should do every time you come to the hospital for an appointment. Doing these things will keep you safe and help you get the most out of your appointments.

Wash your hands

Because germs spread mainly by hand, the most important thing we all can do to prevent infection is to wash our hands regularly. You will notice hand sanitizer stations around your hospital. We encourage you, your family and the members of the cancer care team to use them regularly.

Family members, friends and visitors who feel unwell and have symptoms like a new or worse cough, fever, diarrhea or vomiting should postpone their visit to the hospital until their symptoms go away. 

Register for your appointment

Try your best to arrive on time to register for your appointment.

You can find information about registration and services at your hospital by picking a location from the list on the right side of this page. 

Complete your symptom assessment

You will be asked to complete a symptom assessment at each of your appointments.  Symptoms describe how you are feeling.

Talk with your cancer care team

It can be hard to understand everything at your appointments, especially if you are worried or scared. One of the most important things to remember is that it’s okay to ask questions. In fact, we need you to ask questions. Your cancer care team counts on you to let them know how much information you need. It’s okay to ask your cancer care team to use everyday language to explain things that are new to you.

Here are some tips for how to talk with your cancer care team.

  • Ask all your questions, starting with your most important questions first. 
  • Tell your cancer care team how you are feeling. Let them know your concerns and what affects your decisions, like family, values, work or hobbies.
  • Repeat back to your cancer care team in your own words what you heard them say. This will make sure you correctly understand what was said.
  • If you have a family member or friend with you, ask them to write down information from your cancer care team.  
  • File or record any new information that was given to you during your visit in your Patient Binder. You can use your Patient Binder to take notes and keep your health information in one place.  If you are coming for your first appointment, you will receive your Patient Binder when you meet with your care team. Write down any new or forgotten questions in your Patient Binder to ask at your next appointment.